[Taken from abstract] "This paper examines procedural justice in the context of citizen experiences with the police and courts. It is based on interviews of 652 citizens with recent personal experiences involving those authorities. [The author] consider[s] two issues: first, whether the justice of the procedures involved influences citizen satisfaction with outcomes and evaluations of legal authorities; and second, how citizens define "fair process" in such settings. The results replicate those of past studies, which found that procedural justice has a major influence on both satisfaction and evaluation."