These rules provide enforcement procedures for the Standards of Ethics and Professional Responsibility for Certified Mediators and the Guidelines for the Training and Certification of Court-Referred Mediators. A Mediator Complaint Panel, composed of two members of the Dispute Resolution Services Advisory Panel and the director of the Department of Dispute Resolution Services, reviews complaints and determines if they constitute a violation of the standards or the guidelines. If the Complaint Panel determines a complaint, if true, would be a violation, the mediator in question is contacted and the director further investigates the complaint. If appropriate, a facilitated meeting is held between the mediator and the complainant. Complaints involving potential violations where a facilitated meeting isn't appropriate or doesn't resolve the complaint will be referred to the Mediator Review Committee, composed of three different members of the Advisory Panel and two certified providers of mediation services. The Review Committee holds an informal proceeding where the mediator and complainant may present witnesses, documents and other information, and then makes a decision about what action should be taken. The guidelines review potential sanctions that can be imposed on mediators, as well as procedures for complainants to appeal a Review Committee decision and for mediators to apply for recertification.
Virginia Complaint Procedures for Mediators Certified to Receive Court -Referred CasesOffice of the Executive Secretary, Supreme Court of Virginia. Nov. 1, 2018