Grievance systems have been adopted by few states, leading dissatisfied parties no easy recourse for complaint or remedy. This article argues for the need for a well-designed grievance system and compares those already in existence. It then discusses the necessary components for such a system and the procedural justice and due process issues that might arise in this context.
Take It or Leave It. Lump It or Grieve It: Designing Mediator Complaint Systems that Protect Mediators, Unhappy Parties, Attorneys, Courts, the Process, and the FieldYoung, Paula M.. Ohio State Journal on Dispute Resolution, Jan. 2, 2006