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Retaining Volunteer Mediators: Comparing Predictors of Burnout

Harmon-Darrow, Caroline; Xu, Yanfeng. Conflict Resolution Quarterly Vol. 35, No. 4, Feb. 14, 2018
https://onlinelibrary.wiley.com/doi/abs/10.1002/crq.21216

National surveys of volunteer mediators show that about half of volunteer mediators do not serve more than 4 years. This study examines the predictors of volunteer community mediator burnout and retention. The study explores whether burnout is associated with the intention to leave and what aspects of satisfaction can serve as buffers against burnout for volunteer mediators. The study involved 270 volunteer community mediators from Maryland who were randomly selected from a central statewide list of mediators. These mediators were sent a self-administered survey and a cover letter explaining the survey, The surveys had 53 total respondents who were all volunteer community mediators over the age of 18. The study measured burnout, intent to remain, intent to leave, satisfaction, self-care, and mediator demographics. The study found that relatedness to fellow volunteers (such as lack of community building among volunteer mediators, positive communication, etc.) and lack of self-care ead to burnout.

 

 

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