This guide provides overall considerations and specific measurements to use in monitoring and evaluating ADR programs in courts. The guide includes sample questionnaires, worksheets and a list of ADR resources (organizations and readings).
Monitoring and Evaluating Court-Based Dispute Resolution Programs: A Guide for Judges and Court Managers
Ostermeyer, Melinda; Keilitz, Susan L.. Jan. 1, 1997https://ncsc.contentdm.oclc.org/digital/collection/adr/id/0/