https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3604717

As online dispute resolution (ODR) gains rapidly in popularity among courts in the US, this article provides a rationale and guide for researching its provision of access to justice, or A2J. In this article, Amy Schmitz outlines ODR’s promise for increasing A2J for those who are involved in the court system and reviews the current status of research regarding A2J before discussing in detail what research should be done and how it can be undertaken. Schmitz calls for research about how people deal with their legal disputes, with comparisons over time among differing social groups and demographics. In sum, research should look into who can access the courts, how they do it and what resolutions they obtain.