This evaluation examines the effectiveness of Hawaii's Court-Annexed Arbitration Program (CAAP), which is a mandatory, non-binding procedure for tort cases valued at $150,000 or less. The major goals of the program are to reduce litigant costs, reduce time to disposition, and improve or maintain the level of satisfaction for litigants and attorneys. Through comparison of cases randomly assigned to CAAP to those cases that went through traditional litigation, the study found that under the arbitration program the average plaintiff saves $496 in discovery expenses and the average defendant saves $266. Lawyers' fees are on average $159 less per defendant whose case is sent to arbitration. CAAP cases also experience quicker disposition times, reaching disposition almost four months earlier than non-CAAP cases. Most lawyers who participated in the program were satisfied with it and with the arbitrators.