This study provides guidelines for mediators to address the emotions of those participating in mediation sessions. The study was based on eight simulated mediations and identified five emotion-eliciting strategies: grant legitimacy, encourage emotion identification, confront avoidance of emotion, paraphrase emotion, and encourage emotional perspective taking (p.25-26). The authors advocate a transformative approach to conflict, whereby conflict strengthens both parties and society, and suggest that identifying emotions, which leads to identifying underlying interests, is central to that objective. The authors discuss different types of mediation (facilitative, evaluative and transformative), the study's methodology, and implications and implementation of the five emotion-eliciting strategies. The most comprehensive agreements were reached when mediators used a combination of the five strategies. The authors offer recommendations for mediator training (such as using the caucus time of a mediation session to explore emotion) and conclude by calling for more extensive research on the subject.