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Case Studies in ODR for Courts: A view from the front lines

Joint Technology Committee. JTC Resource Bulletin, Nov. 29, 2017
https://www.srln.org/system/files/attachments/Case%20Studies%20in%20ODR%20for%20Courts.pdf

This paper presents nine case studies of ODR implementation in the courts. The case studies are short, but include key takeaways about what worked and what didn’t. The ODR programs include:

  • Fraklin County, Ohio Small Claims
  • Washtenaw County, Michigan Online Traffic Pleading
  • Ottawa County, Michigan Family Court Compliance
  • Utah Courts Small Claims
  • New York State Unified Court System Consumer Debt
  • British Columbia Civil Resolution Tribunal
  • UK Ministry of Justice Personal Injury Claims Portal
  • Netherlands Rechtwijzer
  • British Columbia MyLawBC

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