This paper presents seven case studies of ODR implementation in the courts. The case studies are short, but include key takeaways about what worked and what didn’t. The ODR programs include those in five US states, one in Canada and one in the Netherlands. They deal with small claims, family, tax and traffic cases.
Case Studies in ODR for Courts
Joint Technology Committee. JTC Resource Bulletin , Jan. 28, 2020https://www.ncsc.org/__data/assets/pdf_file/0020/16517/2020-01-28-odr-case-studies-v2-final.pdf