For a court ADR program to succeed, someone has to wake up every morning with a sense of responsibility for its success. That might be a judge, a court staffer, someone at an outside agency or company, or a staff mediator. At the very least, that person needs to keep an eye on how a program is operating, be the face of the program, ensure ethical operations of the ADR processes and the program, and maintain a high standard of performance for the neutrals. For almost all programs, someone also needs to administer the nitty-gritty details of scheduling, follow-up, data collection and reporting.
RSI knows what it takes to run a program. Our experience developing and operating mediation programs has given us the real-world experience that undergirds our advice. We know what research on court ADR says, but we also know what it is like to tailor reports that answer particular judges' questions, support and critique neutrals, and respectfully hold the line on program policies such as confidentiality. These tasks require a combination of tact, clarity of purpose, accuracy and understanding of the foundations of various ADR processes.
Examples of our program administration services include:
Creating and implementing online case management systems
Scheduling mediation sessions and providing follow up
Conducting mediator training and continuing education
Providing mediator quality support systems
Developing tools for tracking and reporting on outcomes
Collecting program data, analyzing it and providing reports to stakeholders
Managing stakeholder relationships, conducting outreach and developing promotional/informational materials
Sample RSI Successes
Administer three foreclosure mediation programs that serve jurisdictions handling 85% of downstate Illinois foreclosure filings
Maintain 90%+ participant satisfaction rate with mediation process
Operate one of only three child protection mediation program in the state of Illinois
Use a co-mediation model to develop mediator skills and ability
Secure funding and stakeholder support to develop an eviction mediation program to mitigate a surge in cases resulting from the impact of the COVID-19 pandemic
Secure funding from a combination of government funders and private foundations to support four different court ADR programs
Talk to Us
Interested in learning more about our program administration services? Are you a court looking to bring in experts who can run the day-to-day operations of your program and still keep an eye on the big picture?