For a court ADR program to succeed, someone has to wake up every morning with a sense of responsibility for its success. That might be a judge, a court staffer, someone at an outside agency or company, or a staff mediator. At the very least, that person needs to keep an eye on how a program is operating, be the face of the program, ensure ethical operations of the ADR processes and the program, and maintain a high standard of performance for the neutrals. For almost all programs, someone also needs to administer the nitty-gritty details of scheduling, follow-up, data collection and reporting.
RSI knows what it takes to run a program. Our experience developing and operating mediation programs has given us the real-world experience that undergirds our advice. We know what research on court ADR says, but we also know what it is like to tailor reports that answer particular judges' questions, support and critique neutrals, and respectfully hold the line on program policies such as confidentiality. These tasks require a combination of tact, clarity of purpose, accuracy and understanding of the foundations of various ADR processes.
Examples of our program administration services include: