Program Monitoring & Evaluation
Monitoring and evaluation are key components of any court ADR program. By tracking a program’s performance, judges and court administrators can assess the benefits of the program, identify areas for improvement and keep an eye on mediator quality. Monitoring and evaluation also give courts the data they need to tout their successes and stay accountable to the public.
RSI works with courts, mediation providers and other organizations to:
- Design systems for monitoring ADR programs:
- Create post-mediation participant surveys and mediator reports
- Customize integrated case management and data collection systems
- Provide optical mark recognition surveys to automatically read responses into a database
- Provide regular statistical reports on program performance
- Conduct independent evaluations of court-related mediation programs, including:
- Complex, comprehensive program evaluations
- Process evaluations
- Participant feedback reports
- Program usage evaluations
- Multi-site evaluations
For more information or to seek any of RSI's monitoring and evaluation services, contact Jennifer Shack at jshack[at]aboutrsi[dot]org. Visit our Program Development page for information about RSI's other services to assist court ADR programs.
We have created monitoring systems for court ADR programs throughout Illinois, including:
- Customized case management software for use by six foreclosure mediation programs by creating flexible, but uniform fields fore case management and a more robust data collection capability. These allowed the programs to be assessed on the same measures.
- Provided customized monitoring systems to 12 major civil and small claims mediation programs, two family programs and a US District Court. The systems included reporting and evaluation forms, data collection software and reporting options.
- Developed participant satisfaction surveys and a database to track outcomes and survey responses for the Cook County Mortgage Foreclosure Mediation Program.
- Created surveys and a data entry system for the Champaign County, Illinois, Court Diversion Services' peer jury and victim-offender mediation programs to track the effectiveness of the programs.
- Created a database for the US District Court for the Northern District of Illinois to help federal magistrates better manage settlement conferences.
- Six Programs, Six Models: An Evaluation of the Foreclosure Mediation Programs Funded by the Office of the Illinois Attorney General: Multi-site, comprehensive process and outcome evaluation (read the Executive Summary here)
- Child Protection Mediation: An Evaluation of Services Provided by Cook County Juvenile Court: Evaluated the effectiveness of the dependency program
- 2nd Judicial Circuit Judicial Mediation Program: Examined the first 15 months of the Circuit’s judicial mediation of custody and visitation disputes
- 17th Judicial Circuit Major Civil Mediation Program: Tracked the use of mediation outside the court’s program
- US District Court for the Northern District of Illinois, Western Division: Analyzed the functioning of the civil mediation program in its first year
- US District Court for the Northern District of Illinois Lanham Act Mediation Program: Determined the scope of mediation and explored the attitudes of attorneys and neutrals about the program and mediation
Jennifer Shack, Director of Research